FAQ

The Walnut Creek Special Utility District offers a wide range of events, from outdoor concerts, seasonal festivals, and sports competitions, to spending time in our local parks, and relaxing with your family for an afternoon of outdoor fun.  There are lots of activities to choose from. 

Come out and meet your neighbors and enjoy all of the many things that make the Walnut Creek Special Utility District a great place to live!

Frequently Asked Questions

How could I have used this much water?

You might have a leak that is hard to detect. You can go to our leak detection advice page or call the District's office for help in resolving this matter.

 

What do I do if I am experiencing low pressure?

Check your meter and the surrounding area for possible leaks. Next, you'll want to check the water pressure at your house.  If the pressure is considerably lower than 60 of higher than 65 you might want to replace your pressure regulator.

 

Why is my water discolored?

A repair could have been completed recently allowing air to enter the line, causing the milky look.

 

What chemicals does our utility district add to the water?

Only chemicals that are approved by the National Safety Foundation for treatment of drinking water.

 

My water tastes, looks, and smells funny. Is it safe to drink?

All public water systems are required to maintain a minimum chlorine level of 0.2 mg/L (tested at the end of each line) by state law. Systems that use chloramine as a disinfectant must maintain a level of 0.5 mg/L by state law. Our disinfectant levels are tested daily to ensure safety.

 

Why does debris come out of the faucet when running hot water?

Most likely your water heater needs to be flushed. CAUTION: Most manufacturers recommend hiring a professional to flush your water heater. If you plan on doing this yourself, read the owner's manual to keep from being hurt and or damaging the water heater.

 

Why do I have a previous balance when I know I sent in my payment?

We may have received it after the due date or we may not have received it at all. Call our office and we will help you solve the problem.